Returns & Exchanges
At Rocky Mountain Soap, we want you to feel as good as our natural ingredients. If a product isn't the right fit for your skin, we offer a 30-day satisfaction guarantee on all our handmade essentials.
Initiate Your Request
Contact our customer care team via email or our online portal with your order number and the reason for your return.
Prepare the Package
Securely pack the items in their original packaging, ensuring the product is at least 50% full to qualify for a refund or exchange.
Ship It Back
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our workshop receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing